How to Export Mailbox Data

How to Export Mailbox Data

This article will walk through the process of Exporting Mailbox Data.  

Step 1 -- Launch the Export Utility  

For instructions on where to download the utility, see the following article: Download the HubStor Utility
For additional information on using the Export utility, see the following article: How to Use the HubStor Export Utility (for Admins)

Step 2 -- Configure the Export Utility Options

1. From the 'Export Mode' drop-down, choose either Admin or End User. If both options appear, choose Admin.  
2. Click the ellipse button for a listing of Locations
3. Expand the Stor that corresponds to where data for Email is stored. In most cases, it is called 'Email'.  
4. Browse the directory structure to locate the mailbox to be exported
5. Choose the folder that is to be exported or if the entire mailbox is to be exported, choose the top level folder: I.e.

6. Click the 'Export What' drop-down and choose the appropriate option.  

7.  Click the 'Export To' drop-down and choose either Single Mailbox or Single PST

8.  in the 'Export To' option, click the ellipse button.  

9.  For the 'Single PST' option, enter the Destination Path where the PST will be exported to and enter a PST file name.  
Outlook is required to be installed on the computer where the destination path is located.   

Click OK and skip to Step 3 below.  

Note:  If the option 'Single Mailbox' was chosen in Step 8, the options are as such when clicking the ellipse button:

Choose the EWS Credentials tab
Click the Add button and enter the email address and password for a user with elevated access to O365 (Exchange Admin role)
Choose the 'Manually Set EWS URL' radio button and click 'Use O365 Default' button

The following notes below are important to consider at this stage of the process: 
  1. If the source of the export job is a mailbox folder, the destination must be a mailbox folder, and cannot be a root user mailbox.
  2. If the source of the export job is the Active Mailbox or Archive Mailbox, the destination can be either a root user mailbox or folder.  I.e. in this case there is no restriction on the destination.
  3. If the source of the export job is the root user (i.e., the destination can be a root user mailbox or folder.  I.e. in this case there is no restriction on the destination.

Note, the "Merge ‘Active Mailbox’ Folder” option applies only to option 3 above. When enabled, this option simply collapses the “Active Mailbox” location during the restore so that the folders in the active mailbox are merged into the destination mailbox.  Thus the following two scenarios are functionally equivalent:

  1. Source is mailbox (i.e., “Merge ‘Active Mailbox’ Folder” is enabled, destination is root user mailbox.
  2. Source is Active Mailbox, “Merge ‘Active Mailbox’ Folder” is disabled, destination is root user mailbox.

Now, enter the email address for the user mailbox in the 'Mailbox SMTP' Field.  If the entire mailbox is being exported, the 'Folder Path' field can be left empty.  If only exporting a specific folder, this is where that would be specified.  
Click OK.

Step 3 -- Submit the Export Job

Once all options have been configured, click the 'Run Export' button at the bottom right corner of the utility.  It will now begin the process.  


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